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Please use this identifier to cite or link to this item: http://hdl.handle.net/2440/74633

Type: Journal article
Title: Venue staff knowledge of their patrons’ gambling and problem gambling
Author: Delfabbro, P.
Borgas, M.
King, D.
Citation: Journal of Gambling Studies, 2012; 28(1):155-169
Publisher: Human Sciences Press, Inc.
Issue Date: 2012
ISSN: 1050-5350
1573-3602
Statement of
Responsibility: 
Paul Delfabbro, Mignon Borgas and Daniel King
Abstract: In several jurisdictions around the world, venue staff are encouraged to make reasonable attempts to determine whether patrons may be experiencing problems associated with their gambling. Although a number of visible indicators and behaviours are recognised as being indicative of gambling problems, no research has investigated how effective staff might be in identifying problem gamblers in venues. The aim of this field test was to examine the level of patron familiarity amongst staff working in small to moderate-sized venues. Patrons (n = 303) were asked to complete a short survey including the Problem Gambling Severity Index and venue staff were asked to describe their knowledge of the same patrons independently. The results showed that patrons rated as more at risk by staff scored significantly higher on the PGSI, but that point-in-time staff ratings were not sufficiently accurate to allow effective identification of problem gamblers. The importance of using accumulated information over multiple sessions as well as technological monitoring of behaviour was emphasised by these results.
Keywords: Problem gambling; Identification; Venue staff
Rights: © Springer Science+Business Media, LLC 2011
RMID: 0020111955
DOI: 10.1007/s10899-011-9252-2
Appears in Collections:Psychology publications
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