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Type: Journal article
Title: Social media engagement behaviour: a uses and gratifications perspective
Author: Dolan, R.
Conduit, J.
Fahy, J.
Goodman, S.
Citation: Journal of Strategic Marketing, 2016; 24(3-4):261-277
Publisher: Taylor & Francis
Issue Date: 2016
ISSN: 1466-4488
Statement of
Rebecca Dolan, Jodie Conduit, John Fahy and Steve Goodman
Abstract: The proliferation of social media platforms and corresponding consumer adoption in recent years has precipitated a paradigm shift, significantly altering the ways customers engage with brands. Organisations recognise the social and network value of engagement within social media, and practitioners are endeavouring to build engagement through their social media content. However, theoretically based academic guidance concerning marketing practice and engagement in new media social networks is limited. This article provides a theoretical model to explicate the role of social media content in facilitating engagement behaviour within a social media context. Based on uses and gratifications theory, it provides a model for how an organisation can stimulate positively valenced engagement behaviour through social media and dissuade negatively valenced engagement behaviour in this forum. A typology of social media engagement behaviour is proposed and a series of hypotheses exploring the relationships between social media content and engagement behaviour are presented.
Keywords: Social media engagement behaviour; social media content; uses and gratifications theory
Rights: © 2015 Taylor & Francis
DOI: 10.1080/0965254X.2015.1095222
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