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Type: Conference paper
Title: Towards an understanding of enabling process knowing in global software development: A case study
Author: Zahedi, M.
Babar, M.
Citation: Proceedings of the 2014 International Conference on Software and System Process, 2014, pp.30-39
Publisher: Association for Computing Machinery
Issue Date: 2014
ISBN: 9781450327541
Conference Name: International Conference on Software and System Process (CSSP) (26 May 2014 - 28 May 2014 : Nanjing, Jiangsu, China)
Statement of
Mansooreh Zahedi, Muhammad Ali Babar
Abstract: Shared understanding of Software Engineering (SE) processes, that we call process knowing, is required for effective communication and coordination and communication within a team in order to improve team performance. SE Process knowledge can include roles, responsibilities and flow of information over a project lifecycle. Developing and sustaining process knowledge can be more challenging in Global Software Development (GSD). GSD distances can limit the ability of a team to develop a common understanding of processes. Anecdotes of the problems caused by lack of common understanding of processes in GSD are pervasive, but there is no reported empirical effort aimed at exploring the solutions to enable process knowing in GSD. We report a case study aimed at understanding an effort to enable process knowing for improving processes in GSD. The findings provide useful insights into the potential challenges of lack of process knowing and how an organization can enable process knowing for achieving the desired results that also help in increasing social interactions and positive behavioral changes.
Keywords: GSD, knowledge management, empirical software engineering, case study, process improvement
Rights: Copyright 2014 ACM. Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from
DOI: 10.1145/2600821.2600836
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Computer Science publications

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