Please use this identifier to cite or link to this item: http://hdl.handle.net/2440/108956
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Type: Book chapter
Title: Improving healthcare service quality and patients' life quality through mobile technologies: The case of diabetes self-management
Author: Rao Hill, S.
Troshani, I.
Goldberg, S.
Wickramasinghe, N.
Citation: Lean Thinking for Healthcare, 2014 / Wickramasinghe, N., Al-Hakim, L., Gonzalez, C., Tan, J. (ed./s), Ch.20, pp.345-359
Publisher: Springer
Publisher Place: New York, NY
Issue Date: 2014
Series/Report no.: Healthcare Delivery in the Information Age
ISBN: 1461480353
9781461480358
Statement of
Responsibility: 
Sally Rao Hill, Indrit Troshani, Steve Goldberg, and Nilmini Wickramasinghe
Abstract: Chronic diseases such as diabetes often require lifestyle adjustment and sometimes lifelong medical care especially when patients are not admitted to hospitals. In this context, self-management becomes pivotal. Anecdotal evidence suggests that using wireless technologies to facilitate self-management, in particular, is increasing adherence and even treatment outcome in chronic disease management. However, it is not clear if and how using wireless technology solutions also improves patients’ service quality perception concerning their healthcare. The objective of this chapter is to address this shortcoming in existing literature and propose a service quality framework for wireless solutions in healthcare settings.
Keywords: Wireless technology; self-management; healthcare service quality; satisfaction; quality of life
Rights: © Springer Science+Business Media New York 2014
RMID: 0030025405
DOI: 10.1007/978-1-4614-8036-5_20
Published version: https://link.springer.com/book/10.1007/978-1-4614-8036-5
Appears in Collections:Business School publications

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