Please use this identifier to cite or link to this item:
https://hdl.handle.net/2440/108956
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Full metadata record
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dc.contributor.author | Rao Hill, S. | - |
dc.contributor.author | Troshani, I. | - |
dc.contributor.author | Goldberg, S. | - |
dc.contributor.author | Wickramasinghe, N. | - |
dc.contributor.editor | Wickramasinghe, N. | - |
dc.contributor.editor | Al-Hakim, L. | - |
dc.contributor.editor | Gonzalez, C. | - |
dc.contributor.editor | Tan, J. | - |
dc.date.issued | 2014 | - |
dc.identifier.citation | Lean Thinking for Healthcare, 2014 / Wickramasinghe, N., Al-Hakim, L., Gonzalez, C., Tan, J. (ed./s), Ch.20, pp.345-359 | - |
dc.identifier.isbn | 1461480353 | - |
dc.identifier.isbn | 9781461480358 | - |
dc.identifier.uri | http://hdl.handle.net/2440/108956 | - |
dc.description.abstract | Chronic diseases such as diabetes often require lifestyle adjustment and sometimes lifelong medical care especially when patients are not admitted to hospitals. In this context, self-management becomes pivotal. Anecdotal evidence suggests that using wireless technologies to facilitate self-management, in particular, is increasing adherence and even treatment outcome in chronic disease management. However, it is not clear if and how using wireless technology solutions also improves patients’ service quality perception concerning their healthcare. The objective of this chapter is to address this shortcoming in existing literature and propose a service quality framework for wireless solutions in healthcare settings. | - |
dc.description.statementofresponsibility | Sally Rao Hill, Indrit Troshani, Steve Goldberg, and Nilmini Wickramasinghe | - |
dc.language.iso | en | - |
dc.publisher | Springer | - |
dc.relation.ispartofseries | Healthcare Delivery in the Information Age | - |
dc.rights | © Springer Science+Business Media New York 2014 | - |
dc.source.uri | https://link.springer.com/book/10.1007/978-1-4614-8036-5 | - |
dc.subject | Wireless technology; self-management; healthcare service quality; satisfaction; quality of life | - |
dc.title | Improving healthcare service quality and patients' life quality through mobile technologies: The case of diabetes self-management | - |
dc.type | Book chapter | - |
dc.identifier.doi | 10.1007/978-1-4614-8036-5_20 | - |
dc.publisher.place | New York, NY | - |
pubs.publication-status | Published | - |
dc.identifier.orcid | Rao Hill, S. [0000-0002-0118-2841] | - |
dc.identifier.orcid | Troshani, I. [0000-0002-4266-2833] | - |
Appears in Collections: | Aurora harvest 8 Business School publications |
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RA_hdl_108956.pdf Restricted Access | Restricted Access | 338.91 kB | Adobe PDF | View/Open |
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