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Type: Journal article
Title: Addressing the patient experience in a magnetic resonance imaging department: final results from an action research study
Author: Munn, Z.
Pearson, A.
Jordan, Z.
Murphy, F.
Pilkington, D.
Anderson, A.
Citation: Journal of Medical Imaging and Radiation Sciences, 2016; 47(4):329-336
Publisher: Canadian Association of Medical Radiation Technologists
Issue Date: 2016
ISSN: 1939-8654
Statement of
Zachary Munn, Alan Pearson, Zoe Jordan, Fred Murphy, Diana Pilkington and Amanda Anderson
Abstract: Introduction: Patients undergoing magnetic resonance imaging (MRI) can experience anxiety and claustrophobia. A multimethod action research study was conducted to determine how patient care was currently being delivered in an MRI department and to determine whether this could be improved. Methods: This action research study used both quantitative and qualitative methods. Changes were introduced into the department after baseline data collection to address areas for improvement. A survey was conducted of patients to establish their level of satisfaction and/or anxiety and to determine whether this improved during the course of the project. Staff practice was qualitatively observed over the course of the project and observations recorded in a field diary. Finally, focus groups were held with staff. Results: The project resulted in improved satisfaction and lower anxiety for patients, and increased the amount of patients receiving information compared with the results of a baseline survey. However, these findings were not statistically significant. Among staff, qualitative observations portrayed a renewed focus on the patient in MRI including changes in their actions such as increased use of touch, improved communication, and focused efforts to maintain privacy. Conclusions: This study was able to achieve a change in practice through an action research cycle in a MRI department. Over the course of the project, improvements were made to the department, and radiographers changed the way they acted and interacted with patients.
Keywords: MRI; action research; patient experience; anxiety
Rights: © 2016 Canadian Association of Medical Radiation Technologists. Published by Elsevier Inc. All rights reserved.
DOI: 10.1016/j.jmir.2016.04.007
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