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Type: Journal article
Title: Patient satisfaction with a hospital-based neuropsychology service
Author: Foran, A.
Millar, E.
Dorstyn, D.
Citation: Australian Health Review, 2015; 40(4):447-452
Publisher: CSIRO Publishing
Issue Date: 2015
ISSN: 0156-5788
Statement of
Amie Foran, Elisa Millar, Diana Dorstyn
Abstract: Objective. The aim of the present study was to develop and pilot a measure of patient satisfaction that encompasses themes, activities, settings and interactions specific to the neuropsychological assessment process. Methods. A focus group of out-patients (n = 15) was surveyed to identify the factors commonly associated with a satisfactory neuropsychological experience. Responses informed a purposely designed 14-item patient satisfaction scale (alpha = 0.88) that was completed by 66 hospital out-patients with mild to moderate cognitive impairment. Results. Satisfaction with the neuropsychological assessment process was generally reported, with the testing phase (85%) rated significantly more favourably than the pre-assessment (79%) and feedback (70%) phases. Commentariesprovided by 32 respondents identified interpersonal facilitators to a satisfactory neuropsychological assessment experience, but also dissatisfaction with physical aspects of the testing environment in addition to service availability. Conclusions. The patient satisfaction scale can be used as a quality assurance tool to evaluate neuropsychological service delivery. Large-scale research is needed to confirm the scale’s psychometric properties. Further research may also include a broader perspective on the consumers’ experience of neuropsychological services.
Keywords: Cognitive assessment; feedback; health services research
Rights: Journal compilation © AHHA 2016
DOI: 10.1071/AH15054
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