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Type: Journal article
Title: Using Zoom videoconferencing for qualitative data collection: perceptions and experiences of researchers and participants
Author: Archibald, M.M.
Ambagtsheer, R.C.
Casey, M.G.
Lawless, M.
Citation: International Journal of Qualitative Methods, 2019; 18:1-8
Publisher: Sage in association with International Institute for Qualitative Methodology (IIQM)
Issue Date: 2019
ISSN: 1609-4069
Statement of
Mandy M. Archibald, Rachel C. Ambagtsheer, Mavourneen G. Casey, and Michael Lawless
Abstract: Advances in communication technologies offer new opportunities for the conduct of qualitative research. Among these, Zoom—an innovative videoconferencing platform—has a number of unique features that enhance its potential appeal to qualitative and mixed-methods researchers. Although studies have explored the use of information and communication technologies for conducting research, few have explored both researcher and participant perspectives on the use of web and videoconferencing platforms. Further, data are lacking on the benefits and challenges of using Zoom as a data collection method. In this study, we explore the feasibility and acceptability of using Zoom to collect qualitative interview data within a health research context in order to better understand its suitability for qualitative and mixed-methods researchers. We asked 16 practice nurses who participated in online qualitative interviews about their experiences of using Zoom and concurrently recorded researcher observations. Although several participants experienced technical difficulties, most described their interview experience as highly satisfactory and generally rated Zoom above alternative interviewing mediums such as face-to-face, telephone, and other videoconferencing services, platforms, and products. Findings suggest the viability of Zoom as a tool for collection of qualitative data because of its relative ease of use, cost-effectiveness, data management features, and security options. Further research exploring the utility of Zoom is recommended in order to critically assess and advance innovations in online methods.
Rights: © The Author(s) 2019. Creative Commons Non Commercial CC BY-NC: This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 License ( which permits non-commercial use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access pages (
RMID: 1000001497
DOI: 10.1177/1609406919874596
Appears in Collections:Nursing publications

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