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Type: Thesis
Title: A case study on redesigning a business: ReturnToWorkSA’s “Designing our Future”
Author: Lucas, Matthew Charles
Issue Date: 2018
School/Discipline: School of Psychology
Abstract: This project presents ReturnToWorkSA’s redesign of their organisation. Specifically it outlines (a) the reasons for the redesign; (b) organisational design literature and the theoretical models ReturnToWorkSA used (e.g., functional analysis and lean six sigma methodology); (c) feedback from employees to gauge their thoughts and feelings about the change management approach (d); employee engagement and productivity levels before the redesign and afterwards (2016 and 2018 results); and (e) ReturnToWorkSA’s performance as a business (i.e., ReturnToWorkSA Scheme’s key performance measures before the redesign and afterwards – 2016 and 2018 results). There were 267 ReturnToWorkSA employees impacted by the redesign with 101 employees completing a change readiness survey across three different time points to assess what stage of change they may have been experiencing (i.e., denial, resistance, exploration, commitment). A significant difference was found in employee endorsement of the denial stage of change in comparison to commitment, exploration or resistance between the first survey (when the redesign was announced) and the last survey (when the structure had been finalised). Furthermore, whilst this study did not analyse the relationship between the redesign and other key measures, there were improvements from 2016 (before the redesign) to 2018 (after the redesign) in ReturnToWorkSA’s employee engagement (Utrecht engagement scale), productivity levels (Work Ability Index) and overall business results (Net Promoter Score, return to work/remain at work rates, average premium rate and funding ratio).
Dissertation Note: Thesis (M.Psych(Organisational & Human Factors)) -- University of Adelaide, School of Psychology, 2018
Keywords: Masters; Psychology; OHF
Description: This item is only available electronically.
Provenance: This electronic version is made publicly available by the University of Adelaide in accordance with its open access policy for student theses. Copyright in this thesis remains with the author. This thesis may incorporate third party material which has been used by the author pursuant to Fair Dealing exceptions. If you are the author of this thesis and do not wish it to be made publicly available, or you are the owner of any included third party copyright material you wish to be removed from this electronic version, please complete the take down form located at:
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