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dc.contributor.authorSheppard, Lorraine, 1962-en
dc.descriptionIncludes one computer disk in Work 6 format.en
dc.descriptionSystem requirements for accompanying computer disk: Mackintosh or IBM-compatible computer. Other requirments: Microsoft Word 6 or compatible Word Processor.en
dc.descriptionBibliography: leaves 241-270.en
dc.descriptionxiii, 270, [47] leaves ; 30 cm. + 1 computer disk (3 1/2 in.)en
dc.format.extent293725 bytesen
dc.subject.lcshCustomer services Quality control.en
dc.subject.lcshPatient satisfaction.en
dc.subject.lcshHealth services administration.en
dc.subject.lcshMedical care Quality control.en
dc.titleService quality in professional health services / Lorraine Sheppard.en
dc.contributor.schoolGraduate School of Managementen
dc.provenanceThis electronic version is made publicly available by the University of Adelaide in accordance with its open access policy for student theses. Copyright in this thesis remains with the author. This thesis may incorporate third party material which has been used by the author pursuant to Fair Dealing exception. If you are the author of this thesis and do not wish it to be made publicly available or If you are the owner of any included third party copyright material you wish to be removed from this electronic version, please complete the take down form located at:
dc.description.dissertationThesis (Ph.D.)--University of Adelaide, Graduate School of Management, 1999en
Appears in Collections:Research Theses

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