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Type: Thesis
Title: Service quality in professional health services / Lorraine Sheppard.
Author: Sheppard, Lorraine, 1962-
Issue Date: 1998
School/Discipline: Graduate School of Management
Dissertation Note: Thesis (Ph.D.)--University of Adelaide, Graduate School of Management, 1999
Subject: Customer services Quality control.
Patient satisfaction.
Health services administration.
Medical care Quality control.
Description: Includes one computer disk in Work 6 format.
System requirements for accompanying computer disk: Mackintosh or IBM-compatible computer. Other requirments: Microsoft Word 6 or compatible Word Processor.
Bibliography: leaves 241-270.
xiii, 270, [47] leaves ; 30 cm. + 1 computer disk (3 1/2 in.)
Provenance: This electronic version is made publicly available by the University of Adelaide in accordance with its open access policy for student theses. Copyright in this thesis remains with the author. This thesis may incorporate third party material which has been used by the author pursuant to Fair Dealing exception. If you are the author of this thesis and do not wish it to be made publicly available or If you are the owner of any included third party copyright material you wish to be removed from this electronic version, please complete the take down form located at:
Appears in Collections:Research Theses

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02whole.pdf18.25 MBAdobe PDFView/Open
03appendixG.zip31 kBZip fileView/Open

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