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Type: Journal article
Title: Quality improvement activities associated with organisational capacity in general practice
Author: Amoroso, C.
Proudfoot, J.
Bubner, T.
Swan, E.
Espinel, P.
Barton, C.
Beilby, J.
Harris, M.
Citation: Australian Family Physician, 2007; 36(1-2):81-84
Publisher: Royal Australian College of General Practitioners
Issue Date: 2007
ISSN: 0300-8495
Statement of
Cheryl Amoroso, Judy Proudfoot, Tanya Bubner, Edward Swan, Paola Espinel, Christopher Barton, Justin Beilby and Mark Harris
Abstract: BACKGROUND Clinical audit is recognised worldwide as a useful tool for quality improvement. METHODS A feedback report profiling capacity for chronic disease care was sent to 97 general practices. These practices were invited to complete a clinical audit activity based on that feedback. Data were analysed quantitatively and case studies were developed based on the free text responses. RESULTS Eighty-two (33%) of 247 general practitioners participated in the clinical audit process, representing 57 (59%) of 97 general practices. From the data in their feedback report, 37 (65%) of the 57 practices recognised the area most in need of improvement. This was most likely where the need related to clinical practice or teamwork, and least likely where the need related to linkages with other services, and business and finance. Only 25 practices (46%) developed an action plan related to their recognised area for improvement, and 22 (39%) practices implemented their chosen activity. Participating GPs judged that change activity focused on teamwork was most successful. DISCUSSION The clinical audit process offered participating GPs and practices an opportunity to reflect on their performance across a number of key areas and to implement change to enhance the practice’s capacity for quality chronic disease care. The relationship between need and action was weak, suggesting a need for greater support to overcome barriers.
Keywords: Humans
Chronic Disease
Family Practice
Diffusion of Innovation
Total Quality Management
Interviews as Topic
Surveys and Questionnaires
Description: Copyright © 2007 Australian College of General Practitioners Copyright to Australian Family Physician. Reproduced with permission. Permission to reproduce must be sought from the publisher, The Royal Australian College of General Practitioners.
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