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Type: Journal article
Title: Patient and carer perceptions of cancer care in South Australia
Author: Beckmann, K.
Olver, I.
Young, G.
Roder, D.
Foreman, L.
Wilson, B.
Citation: Australian Health Review, 2009; 33(4):645-655
Publisher: Australian Healthcare Association
Issue Date: 2009
ISSN: 0156-5788
Statement of
Kerri R. Beckmann, Ian N. Olver, Graeme P. Young, David M. Roder, Linda M. Foreman and Brenda Wilson
Abstract: Quality of care from the patient's perspective is an increasingly important outcome measure for cancer services. Patients' and carers' perceptions of cancer care were assessed through structured telephone interviews, 4-10 months post-discharge, which focused on experiences during the most recent hospital admission. A total of 481 patients with a primary diagnosis of cancer (ICD-10 C codes) were recruited, along with 345 carers nominated by the patients. Perceptions of clinical care were generally positive. Less positive aspects of care included not being asked how they were coping, not being offered counselling, and not receiving written information about procedures. Results also highlighted inadequate discharge processes. Carers were more likely than patients to report negative experiences. Perceptions of care also differed by cancer type.
Keywords: Humans
Cross-Sectional Studies
Health Personnel
Patient Satisfaction
South Australia
Interviews as Topic
Rights: Copyright status unknown
DOI: 10.1071/AH090645
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