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Type: Journal article
Title: Quality in healthcare: process
Author: Pradhan, M.
Edmonds, M.
Runciman, W.
Citation: Bailliere's Best Practice & Research in Clinical Anaesthesiology, 2001; 15(4):555-571
Publisher: Bailliere Tindall
Issue Date: 2001
ISSN: 1521-6896
Statement of
Malcolm Pradhan, Michael Edmonds and William B. Runciman
Abstract: Recent studies have shown startling rates of adverse events and preventable mortality in hospitalised patients around the world. Research using root cause analysis and incident monitoring has improved our understanding of why these errors occur. These approaches are useful in identifying contributing factors and stakeholders involved in adverse and sentinel events. The factors that contribute to these events have been well described, and range from institutional and management decisions down to the individual health care professionals involved and the environment they work in. We discuss healthcare processes, and present a proactive approach of workflow process modelling using sequence diagrams to identify the factors involved. These diagrams can then be used in conjunction with simple calculations for risk analysis to prioritise the value of interventions at different steps of the healthcare process. We discuss how these analyses can be used to plan interventions to improve patient safety and quality of healthcare.
Keywords: Safety; quality of healthcare; risk assessment; delivery of healthcare; process assessment (healthcare)
Description: Copyright © 2001 Harcourt Publishers Ltd. All rights reserved.
RMID: 0020011413
DOI: 10.1053/bean.2001.0191
Appears in Collections:Anaesthesia and Intensive Care publications

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