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Type: Journal article
Title: Parent satisfaction with services in an Emergency Department located at a paediatric hospital
Author: Brown, J.
Sheehan, E.
Sawyer, M.
Raftos, J.
Smith, V.
Citation: Journal of Paediatrics and Child Health, 1995; 31(5):435-439
Publisher: Blackwell Scientific Publications
Issue Date: 1995
ISSN: 1034-4810
Abstract: <h4>Objective</h4>To evaluate parents' satisfaction with the services provided in an emergency department located at a paediatric hospital.<h4>Methodology</h4>A descriptive study in which the parents of children with non-life-threatening illnesses attending an emergency department completed a questionnaire describing their satisfaction with services in the department.<h4>Results</h4>The majority of parents were satisfied with the services provided. However, less satisfied parents reported having to wait significantly longer before receiving medical attention than satisfied parents. Consistent with this finding, 77% of less satisfied parents reported that staff did not attend to their children's needs quickly enough and 62% felt that there were insufficient staff available to provide help. Twenty-nine per cent of the less satisfied parents reported that they did not know what was required for the ongoing care of their children after their discharge from the emergency department.<h4>Conclusions</h4>In order to address the concerns of less satisfied parents, emergency departments need to give careful attention to the maintenance of reasonable waiting times, the provision of adequate staffing, and the quality of staff-parent communication. Addressing these issues may improve the ongoing care of children after their discharge from emergency departments.
Keywords: Humans
Reproducibility of Results
Patient Compliance
Child, Preschool
Emergency Service, Hospital
Hospitals, Pediatric
Quality of Health Care
South Australia
Consumer Behavior
DOI: 10.1111/j.1440-1754.1995.tb00853.x
Appears in Collections:Aurora harvest
Psychiatry publications

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