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Type: Journal article
Title: Why do some people manage phishing e-mails better than others?
Author: Pattinson, M.
Jerram, C.
Parsons, K.
McCormac, A.
Butavicius, M.
Citation: Information Management & Computer Security, 2012; 20(1):18-28
Publisher: Emerald Group Publishing Ltd
Issue Date: 2012
ISSN: 0968-5227
Statement of
Malcolm Pattinson, Cate Jerram, Kathryn Parsons, Agata McCormac and Marcus Butavicius
Abstract: PURPOSE: The purpose of this paper is to investigate the behaviour response of computer users when either phishing e-mails or genuine e-mails arrive in their inbox. The paper describes how this research was conducted and presents and discusses the findings. DESIGN/METHODOLOGY/APPROACH: This study was a scenario-based role-play experiment that involved the development of a web-based questionnaire that was only accessible by invited participants when they attended a one-hour, facilitated session in a computer laboratory. FINDINGS: The findings indicate that overall, genuine e-mails were managed better than phishing e-mails. However, informed participants managed phishing e-mails better than not-informed participants. Other findings show how familiarity with computers, cognitive impulsivity and personality traits affect behavioural responses to both types of e-mail. RESEARCH LIMITATIONS/IMPLICATIONS : This study does not claim to evaluate actual susceptibility to phishing emails. The subjects were University students and therefore the conclusions are not necessarily representative of the general population of e-mail users. PRACTICAL IMPLICATIONS: The outcomes of this research would assist management in their endeavours to improve computer user behaviour and, as a result, help to mitigate risks to their organisational information systems. ORIGINALITY/VALUE : The literature review indicates that this paper addresses a genuine gap in the research.
Rights: © Emerald Group Publishing Limited
RMID: 0020118201
DOI: 10.1108/09685221211219173
Appears in Collections:Business School publications

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