Please use this identifier to cite or link to this item:
Scopus Web of Science® Altmetric
Type: Journal article
Title: Determinants of export success in professional business services: a qualitative study
Author: Lu, V.
Quester, P.
Medlin, C.
Scholz, B.
Citation: Service Industries Journal, 2012; 32(10):1637-1652
Publisher: Frank Cass Co Ltd
Issue Date: 2012
ISSN: 0264-2069
Statement of
Vinh Nhat Lu, Pascale G. Quester, Christopher J. Medlin and Brett Scholz
Abstract: Despite their crucial contributions to the prosperity of national economies worldwide, there is limited knowledge on the international operations of professional service firms (PSFs). The purpose of this paper is to investigate the antecedents of export success of PSFs, taking into account both firm characteristics and market characteristics. Research findings indicated that management attitude, resource commitment, and international experience and reputation significantly enhanced their export performance. However, the firms appeared to disagree on the role of firm size in fostering their success. Additionally, the performance of professional service exporters was also determined by competition intensity and actions by the host governments. Finally, export promotion efforts, in the form of export assistance by home government and support from industry-based associations, also played a significant role.
Keywords: Professional services
export performance
Rights: © 2012 Taylor & Francis
DOI: 10.1080/02642069.2012.665893
Appears in Collections:Aurora harvest
Business School publications

Files in This Item:
There are no files associated with this item.

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.