Please use this identifier to cite or link to this item: http://hdl.handle.net/2440/75411
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Type: Journal article
Title: Exploring public house employee's perceptions of their status: a UK case study
Author: Sandiford, P.
Seymour, D.
Citation: Service Industries Journal, 2010; 30(7):1063-1076
Publisher: Frank Cass Co Ltd
Issue Date: 2010
ISSN: 0264-2069
1743-9507
Statement of
Responsibility: 
Peter John Sandiford and Diane Seymour
Abstract: This paper suggests that employees’ perceptions of their occupational status are important to researchers and managers concerned with the broader nature of service work. This ethnography of a single, medium-sized chain of English public houses demonstrates the complex nature of status, identifying four key influences on barworkers’ views of their relative standing at work and in the wider community: the nature of the occupation and the employing organisation/environment (barwork in a ‘respectable’ pub chain); the nature of customer relationships (informal, egalitarian); perceived professionalism (personal responsibility at work); and the relative occupational opportunities available (with equivalent jobs offering considerably less status).
Keywords: Status; service work; public houses; professionalism; occupational opportunities
Rights: © 2010 Taylor & Francis
RMID: 0020122729
DOI: 10.1080/02642060802311294
Appears in Collections:Business School publications

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