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|Title:||Exploring public house employee's perceptions of their status: a UK case study|
|Citation:||Service Industries Journal, 2010; 30(7):1063-1076|
|Publisher:||Frank Cass Co Ltd|
|Peter John Sandiford and Diane Seymour|
|Abstract:||This paper suggests that employees’ perceptions of their occupational status are important to researchers and managers concerned with the broader nature of service work. This ethnography of a single, medium-sized chain of English public houses demonstrates the complex nature of status, identifying four key influences on barworkers’ views of their relative standing at work and in the wider community: the nature of the occupation and the employing organisation/environment (barwork in a ‘respectable’ pub chain); the nature of customer relationships (informal, egalitarian); perceived professionalism (personal responsibility at work); and the relative occupational opportunities available (with equivalent jobs offering considerably less status).|
|Keywords:||Status; service work; public houses; professionalism; occupational opportunities|
|Rights:||© 2010 Taylor & Francis|
|Appears in Collections:||Business School publications|
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