A survey of carers' counselling wants and needs: In person, by telephone and via the internet
Date
2005
Authors
Pelling, N.J.
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Journal article
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Journal of Technology in Counseling, 2005; 4(1)
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Abstract
Since the mid 1990s counsellors have debated if it is appropriate to provide counselling services via technologies designed to allow people to communicate from a distance. Specifically, the appropriateness of telephone, electronic mail (email), and Internet chat counselling have been controversial topics in counselling circles. Very few studies, however, have explored the interest various groups have for counselling provided by these technologies. The current research outlines one group's experience and interest in counselling and specifically the group's experience and interest in counselling in person, by telephone, and via the Internet through email and chat services. A selection of carers making use of services from an Australian carers support program indicated a very high experience and interest in counselling. Of those interested in counselling the vast majority experienced and wanted counselling services provided face to face or by telephone. A very small proportion had experienced or were interested in Internet mediated, email or Internet chat, counselling. Carers' areas identified as in need of counselling focus, the characteristics they want their counsellors to demonstrate, and client proposed fees for various types of counselling are also identified. Organisations are encouraged to explore the counselling wants and needs of their clientele prior to offering various services, as counselling services should match client wants and to avoid the development of underused services.
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