Team Processes in HAI Teams: A Systematic Review
Date
2023
Authors
Mazzeo, Dante Isaiah
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Thesis
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Abstract
As Artificial Intelligence (Al) continues to be incorporated into the workforce, understanding the dynamics of human-Al (HAI) collaboration becomes increasingly crucial. HAI collaboration has developed to the point of teaming, where Al can engage in mostly autonomous tasks. One method of understanding human-human (HH) teaming is through team processes. Team processes are a wide range of coordinated actions and behaviours that exist within a team. This systematic review will explore HAl teaming through team processes. Specifically, it identifies whether team processes are present in HAl teams and what impact on performance they have. The review searches seven databases for studies containing a team process and performance outcome. 20 papers were identified to meet to inclusion criteria, and each passed a risk of bias assessment. The results found that team processes did exist in HAl teams, with most studies including multiple team processes. Over 75% of coded team processes displayed positive relationships with performance. Team communication emerged as a critical process in HAl teaming, significantly contributing to performance outcomes and facilitating the effectiveness of other team processes. Team communication proved particularly pivotal when it was adaptive and transparent, and displayed interdependent relationships with coordination and trust. Overall, the results of this systematic review indicate that team processes are present in HAl teaming and are highly related to performance outcomes.
School/Discipline
School of Psychology
Dissertation Note
Thesis (B.PsychSc(Hons)) -- University of Adelaide, School of Psychology, 2023
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