The issues caused by misinformation - How workers and organizations deal with it: A systematic literature review. An Annual Review of Information Science and Technology (ARIST) paper
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(Published version)
Date
2026
Authors
Malhotra, A.
Evans, N.
Gao, J.
Du, T.
Zheng, C.
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Journal article
Citation
Journal of the Association for Information Science and Technology, online, 2026; 77(1):133-162
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Ashwani Malhotra, Nina Evans, Jing Gao, Jia Tina Du, Connie Zheng
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Abstract
In today's digital age, misinformation propagates rapidly through digital channels, blurring the lines between truth and fiction, and challenging the foundations of trust in information sources. Although affecting all spheres of life, misinformation poses a significant threat to workers highlighting a critical intersection between technological advancement and vulnerability. This systematic literature review identifies how misinformation impacts organizational outcomes including workers' job productivity, engagement, job satisfaction, etc. It recognizes implications for workplace dynamics, including disrupted communication channels, increased workload, decreased work engagement, and professional challenges, including implications for client-professional dynamics. It discusses the strategies organizations employ to manage misinformation to maintain their workforce productivity and service delivery, including information verification and fact-checking protocols, technological strategies, communication and information management strategies, development of media literacy programs, and collaborative efforts. Understanding the role of emerging technologies in creating misinformation, the impact of misinformation on workers, and how organizations can proactively address it is vital within organizations.
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Published online 23 May 2025
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© 2025 The Author(s). Journal of the Association for Information Science and Technology published by Wiley Periodicals LLC on behalf of Association for Information Science and Technology. This is an open access article under the terms of the Creative Commons Attribution-Non Commercial-No Derivs License, which permits use and distribution in any medium, provided the original work is properly cited, the use is non-commercial and no modifications or adaptations are made.