Identifying gaps and gap-bridging strategies in group travelers' collaborative information seeking and technology
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Date
2022
Authors
Du, J.T.
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Conference paper
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CHIIR’22 Proceedings of the 2022 Conference on Human Information Interaction and Retrieval, 2022, pp.290-294
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CHIIR '22: ACM SIGIR Conference on Human Information Interaction and Retrieval (14 Mar 2022 - 18 Mar 2022 : Regensburg, Germany)
Abstract
The research reported in this paper is part of a large study that investigates collaborative information seeking (CIS) and decision making in the context of tourism. The aim of the present paper was to identify gaps and gap-bridging techniques in situated tourism CIS and technology use across the travel stages of trip planning and during the trip. Interview and diary data were collected from 20 free-trip groups of 63 Chinese tourists who traveled from mainland China to Australia during 2018-2019. We identified 8 types of gaps as well as 8 gap-bridging strategies. The results show that tourists demonstrated adaptive CIS behavior over the trip as they solved or compromised the gaps encountered. Suggestions on system design are also discussed to better support tourist information and collaborative practices.
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Copyright 2022 Association for Computing Machinery