Sports service quality for event venues: evidence from Malaysia
Date
2014
Authors
Voon, B.H.
Lee, N.
Murray, D.
Editors
Advisors
Journal Title
Journal ISSN
Volume Title
Type:
Journal article
Citation
Sport, Business and Management: An International Journal, 2014; 4(2):125-141
Statement of Responsibility
Conference Name
Abstract
The purpose of this paper is to empirically test the proposed measure of sports service quality (SSQ) and examine the relationships between emotional experience (EE) and user satisfaction (US) for sports competitions/training venues (i.e. for the sport of badminton). This paper proposes a specific measure of service quality tailored for use in sports venues. It also provides further support for the mediating role EE plays in the service quality-satisfaction relationship.
School/Discipline
Dissertation Note
Provenance
Description
Access Status
Rights
Copyright 2014 Emerald Group Publishing