Artificial intelligence (AI) and robotics in travel, hospitality and leisure
Date
2021
Authors
Koo, C.
Xiang, Z.
Gretzel, U.
Sigala, M.
Editors
Advisors
Journal Title
Journal ISSN
Volume Title
Type:
Journal article
Citation
Electronic Markets, 2021; 31(3):473-476
Statement of Responsibility
Conference Name
Abstract
With the ongoing COVID-19 pandemic, it has become even clearer that tourism is highly dependent on technological solutions. The continuing crisis calls for institutional innovation to conceptualize resilient, agile, and flexible strategic initiatives and operations (Gretzel, 2021). Smart technologies, such as artificial intelligence (AI) and robotics, are creating an important driving force for travel, hospitality, and leisure (THL) during the pandemic and beyond, paving the way for new business models, new customer touchpoints, and new value (co-)creation opportunities. These technologies facilitate human experiences, support critical business processes, and enable important governance aspects.
School/Discipline
Dissertation Note
Provenance
Description
Access Status
Rights
Copyright 2021 Institute of Applied Informatics at University of Leipzig