Doing emotion in service encounters : service agents' perceptions of emotional labor and emotional contagion
Date
2008
Authors
Ashforth, B.E.
Tomiuk, M.A.
Kulik, C.T.
Editors
Ashkanasy, N.M.
Advisors
Journal Title
Journal ISSN
Volume Title
Type:
Book chapter
Citation
Source details - Title: Research companion to emotion in organizations, 2008 / Ashkanasy, N.M. (ed./s), Ch.20, pp.335-348
Statement of Responsibility
Conference Name
Abstract
School/Discipline
Dissertation Note
Provenance
Description
Access Status
Rights
Copyright 2008 Edward Elgar