Managing customer service from a value-based perspective of market orientation

Chen, S.Quester, P.2010-03-102010-03-102008Korean Academy of Marketing Science (KAMS), Global Marketing Conference, Shanghai, China 2008.http://hdl.handle.net/2440/56615enManaging customer service from a value-based perspective of market orientationConference paper002008499540377Quester, P. [0000-0001-6872-6973]