Pearce, Charles E. M.Henderson, W.Taylor, Peter G.van Dijk, N. M.2006-06-192006-06-191995Annals of Applied Probability. 5:78-961050-6154http://hdl.handle.net/2440/340enInsensitivity in discrete-time generalized semi-Markov processes allowing multiple events and probabilistic service schedulingJournal article0019950278