Boaden, R.Harvey, G.Sorensen, R.Iedema, R.2015-02-012015-02-012008Managing clinical processes in health services, 2008 / Sorensen, R., Iedema, R. (ed./s), Ch.10, pp.153-1679780729538251http://hdl.handle.net/2440/89011en© 2008 Elsevier AustraliaOrganising for quality improvement and patient safetyBook chapter002013399616792Harvey, G. [0000-0003-0937-7819]