Snowdon, T.Benson, J.Proudfoot, J.2008-05-202008-05-202007Australian Family Physician, 2007; 36(1-2):12-140300-8495http://hdl.handle.net/2440/44589Copyright to Australian Family Physician. Reproduced with permission. Permission to reproduce must be sought from the publisher, The Royal Australian College of General Practitioners.BACKGROUND: The quality framework developed by The Royal Australian College of General Practitioners is described by Booth in this issue of Australian Family Physician. This article applies the framework to the 'capacity' domain. OBJECTIVE: ThIS article considers both individual and systems approaches to capacity. It focuses on practice capacity and lessons that emerge from general practitioners working with complex and marginalised patient groups. DISCUSSION: The framework provides a mechanism for assessing policy and implementation initiatives in an Australian context that takes account of the realities of clinical practice.enhealth care qualityorganization and managementQuality of Health CareJournal article00200758120002538854000062-s2.0-3384772223445419