Identifying and measuring electronic service quality gaps

Davidson, R.2010-04-302010-04-302009Proceedings of The 8th International Conference of e-Business 20099789746412957http://hdl.handle.net/2440/58003enCopyright © 2009 - 2010 Department of Computing, Faculty of Science, Silpakorn University, THAILAND. All rights reserved.Identifying and measuring electronic service quality gapsConference paper002009625835194Davidson, R. [0000-0001-7371-1274]