Strategic design factors for an automated customer interface in Swiss insurance companies : an exploratory study

Bader, Kristian B2025-12-172025-12-172007https://hdl.handle.net/1959.8/80844Includes bibliographical references (leaves 144-153)enCustomer servicesInsurance companiesInsurance companiesStrategic design factors for an automated customer interface in Swiss insurance companies : an exploratory studyDesign factors for an automated customer interfacethesis