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Type: Journal article
Title: Coproducing Aboriginal patient journey mapping tools for improved quality and coordination of care
Author: Kelly, J.
Dwyer, J.
Mackean, T.
O'Donnell, K.
Willis, E.
Citation: Australian Journal of Primary Health, 2017; 23(6):536-542
Publisher: CSIRO Publishing
Issue Date: 2017
ISSN: 1448-7527
Statement of
Janet Kelly, Judith Dwyer, Tamara Mackean, Kim O’Donnell and Eileen Willis
Abstract: This paper describes the rationale and process for developing a set of Aboriginal patient journey mapping tools with Aboriginal patients, health professionals, support workers, educators and researchers in the Managing Two Worlds Together project between 2008 and 2015. Aboriginal patients and their families from rural and remote areas, and healthcare providers in urban, rural and remote settings, shared their perceptions of the barriers and enablers to quality care in interviews and focus groups, and individual patient journey case studies were documented. Data were thematically analysed. In the absence of suitable existing tools, a new analytical framework and mapping approach was developed. The utility of the tools in other settings was then tested with health professionals, and the tools were further modified for use in quality improvement in health and education settings in South Australia and the Northern Territory.A central set of patient journey mapping tools with flexible adaptations, a workbook, and five sets of case studies describing how staff adapted and used the tools at different sites are available for wider use.
Keywords: Aboriginal health services; action research; continuity of patient care; hospitals; patient-centred care; rural health
Rights: Journal Compilation © La Trobe University 2017 Open Access CC BY-NC-ND
RMID: 0030064634
DOI: 10.1071/PY16069
Appears in Collections:Nursing publications

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