Adelaide Research & Scholarship
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https://hdl.handle.net/2440/13028
| Type: | Journal article |
| Title: | Service problems and recovery strategies: an examination of the critical incident technique in a business-to-business market |
| Author: | Lockshin, Larry McDougall, G. |
| Citation: | International Journal of Retail and Distribution Management. 26(11):429-438 |
| Issue Date: | 1998 |
| Appears in Collections: | Wine Science publications |
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