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Gendered Displays: Managers' Use of Negative Emotion to Influence Employee Behaviour

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dc.contributor.authorRae, B.
dc.contributor.authorKulik, C.
dc.contributor.authorPerera, S.
dc.contributor.conferenceChanging management values and practices for a sustainable future: 36th ANZAM conference (5 Dec 2023 : Wellington, New Zealand, Australia)
dc.date.issued2023
dc.description.abstractDespite large (albeit siloed) literatures on influence tactics and emotion displays in the workplace, surprisingly little is known how managers use negative emotion displays to influence employee behaviour. We interviewed 42 Australian managers about their experiences using emotion to change an employee’s problematic behaviour. Thematic analysis demonstrates that managers used three types of emotion display: positive, serious (mild negative), and negative(strong negative). Male managers usually experienced success across all three display types: Employees changed their behaviour and employee-manager relationships were maintained. But female managers were almost twice as likely to be unsuccessful, deploying low clarity expressions that weakened their emotion display’s signalling function. Our findings suggest emotion expression and gender stereotypes operate as boundary conditions on influence tactic effectiveness.
dc.identifier.citationAustralia New Zealand Academy of Management (ANZAM), 2023, pp.928-946
dc.identifier.isbn9780648110996
dc.identifier.orcidKulik, C. [0000-0002-6558-8234]
dc.identifier.urihttps://hdl.handle.net/11541.2/44671
dc.language.isoen
dc.publisherAustralia New Zealand Academy of Management (ANZAM)
dc.publisher.placeAustralia
dc.rightsCopyright 2023 The author(s)
dc.source.urihttps://www.anzam.org/wp-content/uploads/2024/01/Conference-proceedings-2023-NZ_BC9723_ANZAM-Papers-and-Abstracts-2023-Conference-Solutions_DEC-2023_V9.pdf
dc.subjectemotion displays
dc.subjectgender
dc.subjectinterpersonal communications
dc.subjectinfluence tactics
dc.subjectmanagement
dc.subjectleadership
dc.titleGendered Displays: Managers' Use of Negative Emotion to Influence Employee Behaviour
dc.typeConference paper
pubs.publication-statusPublished
ror.fileinfo12307786980001831 13307786970001831 Open Access Published Version
ror.mmsid9917076193201831

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