Negative displays, positive outcomes? Gender differences in managing employee behaviour with emotion displays /
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(Published version)
Date
2023
Authors
Rae, Belinda
Editors
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Type:
thesis
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Abstract
Angry managers can boost employee performance, but female managers incur backlash from negative emotion displays; they violate stereotype expectations that women should be warm. This thesis uses mixed methods to investigate how manager gender intersects with emotion displays. Two experiments test theory-derived strategies (disappointment display and relational attribution) intended to avert backlash from negative emotion displays. Interviews with managers examine their experiences using negative emotion displays to change employee behaviour. Experimental findings indicate that the theory-based strategies did not benefit female managers, but the interviews confirm that female managers can get desired results from fully-deployed negative emotion displays. Organisations play a vital role in creating psychologically safe environments for all managers to leverage emotion at work.
School/Discipline
University of South Australia. UniSA Business.
UniSA Business
UniSA Business
Dissertation Note
Thesis (PhD(Human Resource Management))--University of South Australia, 2023.
Provenance
Copyright 2023 Belinda Rae
Description
1 ethesis (xii, 216 pages) :
illustrations.
Includes bibliographical references (pages 148-162)
illustrations.
Includes bibliographical references (pages 148-162)
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506 0#$fstar $2Unrestricted online access