Describing service quality performance levels - how does your industry rate?
Date
2001
Authors
Eddy, C.M.
Page, N.D.
Editors
Falkenberg, A.
Advisors
Journal Title
Journal ISSN
Volume Title
Type:
Conference paper
Citation
Rethinking European Marketing, 2001 / Falkenberg, A. (ed./s)
Statement of Responsibility
Conference Name
30th EMAC : European Marketing Academy Conference (8 May 2001 : Norway)