Can perception influence the value of the training and development experience in Call Centre's?
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(Published version)
Date
2010
Authors
Zeenobiyah, H.
Connell, J.
McDonnell, A.
Burgess, J.
Editors
Barnes, A.
Balnave, N.
Lafferty, G.
Balnave, N.
Lafferty, G.
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Conference paper
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Proceedings of AIRAANZ 2010 : 24th Conference of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ), 2010 / Barnes, A., Balnave, N., Lafferty, G. (ed./s), pp.1-10
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AIRAANZ 2010 : Work in Progress : Crises, choices and continuity : 24th Conference of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ) (3 Feb 2010 : Sydney, Australia)
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