The Effect of Negative Statements on Service Quality Dimensionality
Date
2000
Authors
Avery, M.
Editors
O'Cass, D.
Advisors
Journal Title
Journal ISSN
Volume Title
Type:
Conference paper
Citation
Visionary Marketing for the 21st Century: Facing the Challenge, 2000 / O'Cass, D. (ed./s)
Statement of Responsibility
Conference Name
ANZMAC 2000, Australian and New Zealand Marketing Academy Conference (28 Nov 2000 : Brisbane)