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High-performance work systems in public service units: examining the social capital and ambidexterity as mediating process

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dc.contributor.authorAli, M.
dc.contributor.authorFreeman, S.
dc.contributor.authorShen, L.
dc.contributor.authorXiong, L.
dc.contributor.authorChudhery, M.A.Z.
dc.date.issued2024
dc.description.abstractPurpose: This study clarifies how intra-organizational social capital (IOSC) and unit-organizational ambidexterity (UOA), using resource-based view and dynamic capability theory, together support organizational value creation. While there is research in strategic human resource management (SHRM) exploring the role of resources and its uses, there remains limited understanding of how resources are linked and their effective utilization in the service sector. This study aims to examine the mediating process linking employee-experienced service-oriented high-performance work systems (SHPWS) experienced by employees and service performance by integrating IOSC and UOA. Design/methodology/approach: This study uses time lagged data from managers and employees of different branches of Chinese state-owned banks. To test the proposed hypotheses, path analysis was applied. Findings: The path analysis results reveal that employee-experienced SHPWS is an important antecedent of service performance. Moreover, IOSC (as resources) and UOA (uses) strongly mediate the theorized relationship. Originality/value: This study attempts to refine theory and practice with clearer, more insightful and coherent means to better understand and help unpack the ‘black box’ between SHPWS-performance relationships through a new linkage model.
dc.identifier.citationPersonnel Review, 2024; 53(1):56-75
dc.identifier.doi10.1108/PR-11-2021-0835
dc.identifier.issn0048-3486
dc.identifier.issn1758-6933
dc.identifier.urihttps://hdl.handle.net/11541.2/31179
dc.language.isoen
dc.publisherEmerald Group
dc.rightsCopyright 2022 Emerald Publishing Limited
dc.source.urihttps://doi.org/10.1108/PR-11-2021-0835
dc.subjectservice-oriented high-performance work systems
dc.subjectintra-organizational social capital
dc.subjectunit ambidexterity
dc.subjectservice performance
dc.subjectresource-based view
dc.titleHigh-performance work systems in public service units: examining the social capital and ambidexterity as mediating process
dc.typeJournal article
pubs.publication-statusPublished
ror.mmsid9916693330801831

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