Quality in practice : perceptions of social workers in statutory welfare organisations /
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(Published version)
Date
2000
Authors
Stecker, Robyn.
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thesis
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Abstract
This research examines the concept of quality as it relates to the social work practitioner working within the large statutory organisation. It explores the practitioners perceptions about what constitutes quality practice, and how they know whether they are providing a quality service to their client groups.
While practitioners have individual views as to what constitutes quality practice, there are clear indications that this quality can be determined through a number of means, largely those that based on personal assessment or institution, and those processes determined by external review or evaluation criteria. There is however, evidence to suggest that practitioners would like to see the implementation of other review processes that would provide them with further input as to the nature and quality of service they are providing as individual practitioners, and as a team of agency. However, factors such as insufficient time, and lack of opportunity and resources, often prevent this from happening to the satisfaction of the practitioner.
This investigation also examines social work practitioners views as to their respective agencys and departments views on quality practice and the review process, particularly as it relates to the social worker. Practitioners are of the belief that workplaces and departments with whom they are employed support the development and implementation of review processes in principle, but in reality, the supports and opportunities to undertake such endeavours are not available.
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University of South Australia.
Dissertation Note
Thesis (MSoSc(SocialWorkSocPolicy)--University of South Australia, 2000.
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