Using LibQUAL model for improving the level of students' satisfaction from quality of services in academic libraries: a case study in North Khorasan Province, Iran
Date
2016
Authors
Pourahmad, A.
Neshat, M.
Hasani, M.
Editors
Advisors
Journal Title
Journal ISSN
Volume Title
Type:
Journal article
Citation
Journal of Information and Knowledge Management, 2016; 15(1):1650011-1-1650011-12
Statement of Responsibility
Ali Akbar Pourahmad, Mehdi Neshat, Mohammad Reza Hasani
Conference Name
Abstract
The most important aim of the research is to evaluate and analyse the quality level of services of four different university libraries which are located in the North Khorasan province in Iran. The statistical populations included various students from different branches and they were chosen as samples. For collecting data, the survey method was applied; meanwhile, data collection tool, specific questionnaire were used since that each of the four components for quality estimation of services was calculated using LibQUAL tool. The mean total services for university libraries of North Khorasan were negative in terms of service fitness gap, which means that libraries were not capable of satisfying the minimum anticipation of their users. Interestingly, for all library services, gap was negative too. In other words, libraries are far from rewarding the expectations of students associated with the most desirable (maximum) level of services.
School/Discipline
Dissertation Note
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Description
Published: 7 March 2016
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Copyright© 2016 World Scientific Publishing Co Pte Ltd