Improving healthcare service quality and patients' life quality through mobile technologies: The case of diabetes self-management

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dc.contributor.authorRao Hill, S.
dc.contributor.authorTroshani, I.
dc.contributor.authorGoldberg, S.
dc.contributor.authorWickramasinghe, N.
dc.contributor.editorWickramasinghe, N.
dc.contributor.editorAl-Hakim, L.
dc.contributor.editorGonzalez, C.
dc.contributor.editorTan, J.
dc.date.issued2014
dc.description.abstractChronic diseases such as diabetes often require lifestyle adjustment and sometimes lifelong medical care especially when patients are not admitted to hospitals. In this context, self-management becomes pivotal. Anecdotal evidence suggests that using wireless technologies to facilitate self-management, in particular, is increasing adherence and even treatment outcome in chronic disease management. However, it is not clear if and how using wireless technology solutions also improves patients’ service quality perception concerning their healthcare. The objective of this chapter is to address this shortcoming in existing literature and propose a service quality framework for wireless solutions in healthcare settings.
dc.description.statementofresponsibilitySally Rao Hill, Indrit Troshani, Steve Goldberg, and Nilmini Wickramasinghe
dc.identifier.citationLean Thinking for Healthcare, 2014 / Wickramasinghe, N., Al-Hakim, L., Gonzalez, C., Tan, J. (ed./s), Ch.20, pp.345-359
dc.identifier.doi10.1007/978-1-4614-8036-5_20
dc.identifier.isbn1461480353
dc.identifier.isbn9781461480358
dc.identifier.orcidRao Hill, S. [0000-0002-0118-2841]
dc.identifier.orcidTroshani, I. [0000-0002-4266-2833]
dc.identifier.urihttp://hdl.handle.net/2440/108956
dc.language.isoen
dc.publisherSpringer
dc.publisher.placeNew York, NY
dc.relation.ispartofseriesHealthcare Delivery in the Information Age
dc.rights© Springer Science+Business Media New York 2014
dc.source.urihttps://link.springer.com/book/10.1007/978-1-4614-8036-5
dc.subjectWireless technology; self-management; healthcare service quality; satisfaction; quality of life
dc.titleImproving healthcare service quality and patients' life quality through mobile technologies: The case of diabetes self-management
dc.typeBook chapter
pubs.publication-statusPublished

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