A qualitative approach to E-services system development
Date
2008
Authors
Sandhu, K.
Editors
Sobh, T.
Advisors
Journal Title
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Volume Title
Type:
Conference paper
Citation
Proceedings of the 2007 International Conference on Systems, Computing Sciences and Software Engineering (SCSS), 2008 / Sobh, T. (ed./s), pp.236-241
Statement of Responsibility
Conference Name
2007 International Conference on Systems, Computing Sciences and Software Engineering (SCSS) (3 Dec 2008 - 12 Dec 2008 : Connecticut, USA)
Abstract
This paper reports a case study of user activities in electronic services systems development. The findings of this study explain the acceptance of an e-services system that is being implemented for processing student’s admission applications on a university website. The user’s interface with the systems development provides useful information on the characteristics of e-services. The ease of use construct in doing the task is an important feature of e-services. The other attributes are user control characteristics of an e-services system.
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Copyright 2008 Springer Science+Business Media B.V.