"Toxin handling" and well-being: the case of the human resources manager
Date
2014
Authors
Metz, I.
Brown, M.
Cregan, C.
Kulik, C.T.
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European Journal of Work and Organizational Psychology, 2014; 23(2):248-262
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Abstract
This study uses the job demands-resources model and multiple role theory to gain an understanding of the "toxin handling-well-being" relationship. "Toxin handlers" are empathetic managers willing to try to address pain and suffering in organizations (Frost, 2007). We use data from semistructured, in-depth interviews with HR managers to investigate the impact of the toxin handling role on well-being. The interviews indicate that toxin handling does not necessarily lead to the toxin handler's ill health, because factors such as organizational and personal resources can influence that relationship. Further, toxin handlers can face very different toxin handling demands. These differences in the toxin handler's resources and demands can lead to the full spectrum of possible health consequences of toxin handling (from decreased to enhanced health) for different toxin handlers.
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Copyright 2012 Taylor & Francis