Smart hospitality: Reflecting on today, inspiring tomorrow
Date
2025
Authors
Hsu, H.
Leung, R.
OConnor, P.
Editors
Leung, R.
O'Connor, H.
O'Connor, H.
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Book chapter
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Source details - Title: A Research Agenda for Smart Hospitality, 2025 / Leung, R., O'Connor, H. (ed./s), Ch.12, pp.207-216
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Abstract
The concluding chapter offers a comprehensive overview of the transformative role smart technologies play in shaping the future of hospitality. It explores key areas such as technological innovations, customer experience evolution, strategic management, and sustainability, providing a valuable road map for academics, practitioners, and policymakers. The chapter underscores the importance of balancing advanced tools with human-centered design while leveraging the potential of technologies like cloud computing, AI, IoT, and the metaverse. By integrating digital transformation, operational efficiency, and sustainable practices, smart hospitality aligns the industry with global ESG principles and reinforces its commitment to upholding the “hospitality spirit.” This book establishes a solid foundation for developing ethical, customer-centric, and innovative smart hospitality systems, positioning the industry for a more connected and sustainable future.
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Copyright 2025 The Editors and Contributors Severally