Antecedents and Outcomes of a Culturally Diverse Workforce in Hotels
Date
2021
Authors
Manoharan, A.
Gross, M.J.
Sardeshmukh, S.R.
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Journal article
Citation
Journal of Hospitality and Tourism Research, 2021; 45(8):1383-1416
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Abstract
<jats:p> The topic of cultural diversity in hospitality firms has been somewhat neglected in the abundant research on cultural diversity in organizations. To overcome the gap, the purpose of the research was to examine the antecedents and outcomes of employing a culturally diverse workforce in hotels. Results from semistructured interviews showed there are four antecedents for the increase in cultural diversity and outcomes reflect significantly more benefits than challenges. Our findings suggest the benefits of cultural diversity come from the informational advantages, supporting the processing perspective. The challenges of diversity are rooted in the social categorization and in-group-out-group dynamics, lending support to the social identity theory. This study advances diversity literature based on research evidence of the various antecedents and outcomes in employing a culturally diverse workforce. Implications for diversity management are offered so the benefits may be sustained, and the challenges may be minimized in hospitality firms. </jats:p>
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Data source: Supplemental material, https://doi.org/10.1177/1096348020986906
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Copyright 2021 The Author(s)
Access Condition Notes: Accepted manuscript available on open access