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Customer delight, engagement, experience, value co-creation, place identity, and revisit intention: a new conceptual framework

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dc.contributor.authorShoukat, M.H.
dc.contributor.authorRamkissoon, H.
dc.date.issued2022
dc.description.abstractThis research note explored the less-understood relationships between customer delights and revisit intention. We draw on extant literature to develop and propose a new conceptual framework underpinned by cognitive appraisal theory, theory of planned behavior, and attachment theory. This conceptual note proposed relationships between customer engagement (CE), customer experience (CX), place identity, and value co-creation between customer delight and revisits intention. This note offers insights on the essential role of customer delight in tourism, supporting effective interactions with CE, CX, place identity, and value co-creation for destination strategy development. This is one of the earliest initiatives to reinvent the wheel of customer delight in tourism to encourage tourist behavior intentions.
dc.identifier.citationJournal of Hospitality Marketing and Management, 2022; 31(6):757-775
dc.identifier.doi10.1080/19368623.2022.2062692
dc.identifier.issn1936-8623
dc.identifier.issn1936-8631
dc.identifier.orcidRamkissoon, H. [0000-0002-2603-0473]
dc.identifier.urihttps://hdl.handle.net/11541.2/33031
dc.language.isoen
dc.publisherRoutledge
dc.rightsCopyright 2022 The Author(s). Published with license by Taylor & Francis. This is an Open Access article distributed under the terms of the Creative Commons Attribution-Non Commercial-No Derivatives License (http://creativecommons.org/licenses/by-nc-nd/4.0/)
dc.source.urihttps://doi.org/10.1080/19368623.2022.2062692
dc.subjectrevisit intention
dc.subjectcustomer engagement
dc.subjectcustomer experience
dc.subjectplace identity
dc.titleCustomer delight, engagement, experience, value co-creation, place identity, and revisit intention: a new conceptual framework
dc.typeJournal article
pubs.publication-statusPublished
ror.fileinfo12259469540001831 13259469530001831 Customer delight engagement experience value co creation place identity and revisit intention a new conceptual framework
ror.mmsid9916721821501831

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