Comparison of ego-involvement and service qualitiy measures in predicting leisure participation in consumer service settings
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(Published version)
Date
2005
Authors
Murray, Duncan
Editors
Advisors
Journal Title
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Volume Title
Type:
thesis
Citation
Statement of Responsibility
Conference Name
Abstract
This thesis investigates ego-involvement, a measure focused around the customer satisfaction and service quality assessement concept. It questions whether or not it has the potential to be a better predictor of leisure participation and leisure satisfaction than the measures of service quality that dominate leisure service assessment at present.
School/Discipline
University of South Australia School of Natural and Built Environments
School of Natural and Built Environments
School of Natural and Built Environments
Dissertation Note
PhD Doctorate
Provenance
Copyright Duncan, Murray 2005
Description
EN-AUS
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506 0#$fstar $2Unrestricted online access