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Tourist motivation and place attachment: the mediating effects of service interactions with hotel employees

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dc.contributor.authorPrayag, G.
dc.contributor.authorLee, C.
dc.date.issued2018
dc.description.abstractUsing social facilitation theory, this study evaluates the mediating effects of service interactions with hotel employees on the relationship between tourist motivation and place attachment. The moderating effects of nationality and hotel star-rating on these relationships are also examined. The overall model tested on a sample of 545 international visitors to the island of Mauritius showed that service interactions mediated the relationship between tourist motivation and place attachment. Partial least squares-structural equation modeling (PLS-SEM) multi-group analysis found that the relationships among the constructs differed according to tourists’ nationality and the hotels’ star rating. The findings have important implications for hotel managers and destination marketing and management.
dc.identifier.citationJournal of Travel and Tourism Marketing, 2018; 36(1):90-106
dc.identifier.doi10.1080/10548408.2018.1494087
dc.identifier.issn1054-8408
dc.identifier.issn1540-7306
dc.identifier.urihttps://hdl.handle.net/11541.2/34865
dc.language.isoen
dc.publisherRoutledge
dc.rightsCopyright 2018 Informa UK
dc.source.urihttps://doi.org/10.1080/10548408.2018.1494087
dc.subjecttourist motivation
dc.subjectservice interactions
dc.subjectplace attachment
dc.subjecthotel employees
dc.subjectstar rating
dc.subjectMauritius
dc.subjecttourist nationality
dc.subjectPLS-SEM
dc.subjectmulti-group analysis
dc.subjecthotel management
dc.titleTourist motivation and place attachment: the mediating effects of service interactions with hotel employees
dc.typeJournal article
pubs.publication-statusPublished
ror.mmsid9916776910801831

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