Healthcare risk management in Malaysia : perceptions of private hospital providers and patients
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(Published version)
Date
2004
Authors
Pillay, Sree Kala
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Abstract
Paper 1: This review was carried out to determine the current trends and practices and to gather information on healthcare risk management. This secondary study also aimed to identify gaps in knowledge related to healthcare risk management globally and in Malaysia. Data was obtained through international reports, journal articles, books, seminar papers, internet articles and periodical materials such as newspaper articles and magazines.
The review focused on the operational definitions of healthcare risk management, its importance to healthcare, the processes, and the elements of risk management involved. The review also highlighted risk within various medical disciplines, the link between risk and quality management and healthcare risk management in Malaysia. Based on the reviews, reflections were made specifically pertaining to patients' and healthcare providers' perspectives, the legal implications and future challenges of healthcare risk management.
Paper 2: this study aimed to evaluate the extent of implementation of risk management practices in selected private hospitals which are registered with the Association of Private Hospitals Malaysia. A total of 34 private hospitals were involved in this study which used survey interview methods based on a risk audit questionnaire. Assessment was measured through the processes of risk management identification, risk analysis and treatment, and risk monitoring within an organizational context based on Standards Australia (2001) guidelines.
Paper 3: This case study attempted to understand patients' perception of risk and safety in a private hospital in Malaysia. The study specifically involved 159 patients from three clinical departments of obstetrics and gynaecology, surgical, and accident and emergency departments who sought treatment as outpatients or had stayed as inpatients. Comparison of perceived risk and safety were made among selected patients' profile, namely, gender, race, working status, age-group, number of visits and clinical departments. This survey study used a 26-item questionnaire and interview methods. The data were analysed using both descriptive and inferential statistics.
School/Discipline
International Graduate School of Management
Dissertation Note
Thesis (DoctorateofBusinessAdministration))--University of South Australia, 2004.
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